about

Support services. Saitran Software Inc. offers support services varying from light user support to comprehensive "we-do-it-all" support. The comprehensive support includes new reports generation, rules editing and building as well as system back-up via the Saitran Engine's On Line Tech Support subsystem. Full support is available throughout the implementation period. The post-implementation and on-going support level (light, etc.) depends on the maintenance and support agreement selected.

Hot-line support :
The dedicated support team is responsible for addressing user’s calls quickly. These professionals are highly trained in the use of Saitran H/R and are committed to responding to any questions.

Technical support :
The focus is on HR technical client support, data conversions, and custom programming. However for clients with no internal IT personnel Saitran Software Inc. will help with operating systems, networks configurations, and hardware/software requirements.

Remote support (On Line Tech Support) :
Clients who require timely software support will value our remote support. It is possible to resolve an issue by accessing the system remotely from our offices. In that case our expert team can provide remote hand holding to help users when performing an unusual task like a mass change.

Software maintenance services Saitran Software Inc. will provide ongoing maintenance of Saitran H/R, which may include new software releases as well as the Custom module maintenance. These services are combined with the support services into a single support and maintenance agreement.

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